David Kertesz

Here are learnings from my experience as a start-up co-founder, restaurant waiter, technology account manager and sales executive. 

1) Obsess over all aspects of the customer experience. 

2) Treat employees well, and they will treat customers even better.

3) Remember, little things add up, and small details matter. 

4) Ensure teams are aligned and working towards wildly important goals. 

5) Collect customer and employee feedback regularly.

6) Roll up your sleeves and help in the trenches. Respected leaders aren’t afraid to get their hands dirty. 

7) Celebrate wins with gestures of appreciation.

8) Exceed expectations, go the extra mile and follow through.

9) Prepare early and always be ready. 

10) Understand that problems are opportunities to turn bad situations into positive outcomes. 

11) Invest in learning, coaching and training. It always provides the best return on your investment. 

12) Serve your clients the same way you want to be served. 

13) Execute quickly. Time is money, and no one wants to wait. 

14) Treasure your reputation. It takes 20 years to build one and five minutes to ruin it. 

15) Imagine yourself in another person’s situation or circumstance, understand or empathize with their perspective, opinion, or point of view.